We know that terms, conditions and policies 📄 are difficult and, dare we say, boring, but we are going to break this article down for you in a way that will help you understand everything around our withdrawal policies and limits.

🔍 As a publicly-listed company and fully regulated financial services 🏦 company, NAGA adheres to the strict regulation in regards to Anti-Money-Laundering (AML) and Know-Your-Customer Policies (KYC).

🔘 In regards to AML, we do our best to prevent fraudulent transactions, 3rd party deposits or facilitating the unlawful transfer or exchange of funds.
🔘 When it comes to KYC, we as a regulated company want to ensure that our customers provide us with sufficient information about their residency and personal verification data (such as passport data).

We understand that these regulatory requirements create a bit of extra work at your end (as well as at our end 😀), but ultimately it ensures that we all can enjoy the wide range of products and features at NAGA.

➡️ Here are the two simple steps that are required for you to be able to withdraw your funds:

1️⃣ Make sure you are a verified client

First of all, it is essential that your account is fully verified and approved. This means that we need to verify your information by receiving your Proof of Residency (any utility bill not older than 6 months, matching the address you provided during the registration process) as well as your Proof of Identity (identity card, passport or driver’s license, depending on your country).

👉🏻 Please read this article if you would like to learn how to verify your identity.

Once you’re verified you will receive an email and a push message from NAGA, essentially stating that “Your account got approved”.

❗️If you are NOT verified, you will not be able to proceed with withdrawing your funds.

2️⃣ Verify your payment methods

One of the most common issues our support team faces is when a user deposits funds via a credit card or a bank transfer but does not provide us with a copy/photo of the credit card or a bank statement.

❗️IMPORTANT: Your credit card copy or image has to have the CVV code hidden and it has to show only the last 4 digits of the card. All other information needs to be fully visible.

On your payment methods page you will see if any of your payment methods needs to be approved.

You will be able to upload the requested documents through your document management area.

💡Pro Tip: If you plan to use a card to deposit funds to NAGA, be proactive and add it in your payment methods area as soon as deposit and provide the proof of payment, so you won't face any delays or blocks in the future.

🔺A big favour for a smoother process:

We always stress that our hard-working support team is here for you, but in order to fix your issue, most likely there is no need to contact them. You will most likely be able to fix the issue with your payment verification yourself. You need to make sure that your payment methods are up to date, owned by you and that the documents are verified. And also make sure that you have successfully implemented the two tips that we have stated above: verified your identity and payment methods.

❓Why were you rejected:

Please remember that you are required to:

If you have any doubt, please contact our Customer Support center either by email, chat or phone.

We hope this article was helpful and that you’re now ready to continue with your withdrawals!

Enjoy!