We are convinced that professionalized joint powers are much more secure than having your tokens stored on a wallet which is completely exposed to human errors. 

WHERE ARE MY TOKENS?

Together with our expert team of wallet and the world's TOP 10 exchange developers and security experts, we have designed a complex predictive algorithm based on machine learning which decides when to move tokens from the hot-addresses to cold-storage.There is an internal balance split referencing the owner and the largest part of the tokens and coins are instantly transferred to a cold storage, which has multiple security levels to be accessed.If you request a very large amount of funds to be transferred, it might take a bit longer since the algorithm needs to access the cold storage to make the requested transfer possible. 

CAN I LOSE MY COINS?

As long as you keep your account safe, especially by activating the "Multi-Factor-Authentication" for withdrawals and log in, coins cannot be lost. In case you can't see them in your wallet, we can track what happened. The only way to lose them is if someone has access to your login data and Multi-Factor Code. We recommend keeping your passwords and devices safe.

NAGA has a dedicated team of more than 10 experts who are solely working on security and security architecture. The whole analysis funnel begins with the frontend but goes deep into the multi-layer cold storage access control.

We are convinced that professionalized joint powers are much more secure than having your tokens stored on a wallet which is completely exposed to human errors. More than 10% of Bitcoins are lost because people simply lose their own access.

SENDING TO THE WRONG ADDRESS

We recommend that you double-check the information before sending any token or coins. We might intervene if our security algorithm detects suspicious behavior on a single account.

If coins or tokens have been sent to a wrong address, we are unable to regain hold of those assets. Blockchain transactions are irreversible. We recommend that you contact the holder of the receiving wallet and clarify if they are able to get access to those tokens or coins.

We hope this guide was helpful. Read more articles in the Help Center. If you still have questions contact Support Center directly via [email protected]

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