In case you are unable to open a trade, the possible reasons might be the ones below:
- Closed markets: The asset you are trying to trade might not be available during the hours you are trading in. Find out the opening hours for all assets on NAGA Trader in this article.
- Not enough funds: Every trade has a minimum investment threshold. Make sure you have enough funds on your balance to be able to invest. To deposit more funds to your NAGA Trader account, read this article.
- Disabled account: Your account might be disabled if you haven't verified your documents after upgrading to a Live NAGA Trader account. Please re-verify you documents or contact Support Center for further guidance.
If none of the methods above have worked or if you are still experiencing problems with opening a trade, please do not hesitate to contact a member of our staff. We are happy to assist you in all matters. We are convinced that there is a solution for every request.
We hope this guide was helpful. Read more articles in the Help Center. If you still have questions contact Support Center directly via [email protected]