If the information provided for the transfer was accurate this should not be a problem, double-check the transfer details to ensure they were correct before proceeding further.
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If all details were sent correctly and the transfer has still not arrived, contact our support team in order for them to identify what went wrong so that they can assist you in resolving it.
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You can contact support through our live chat, by email at [email protected] or by calling our support line at tel: +44 20 4538 0501.