As a publicly-listed company and fully regulated financial services company, NAGA Pay adheres to strict regulations in regards to Anti-Money-Laundering (AML) and Know-Your-Customer Policies (KYC). Thus, we need to make sure that all of our users are fully verified and that their documents comply with our policies.
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If your Proof of Identity or Proof of Residence documents were rejected, you will receive an email that will explain the reason they were rejected and that would suggest a solution, based on the reason of rejection. You may reply back to that email or email us at [email protected] with the appropriate documentation for approval.