As a publicly-listed company and fully regulated financial services company, NAGA Pay adheres to strict regulations in regards to Anti-Money-Laundering (AML) and Know-Your-Customer Policies (KYC). Thus, we need to make sure that all of our users are fully verified and that their documents comply with our policies.

If your Proof of Identity or Proof of Residence documents were rejected, you will receive an email that will explain the reason they were rejected and that would suggest a solution, based on the reason of rejection. You may reply back to that email or email us at [email protected] with the appropriate documentation for approval.