🙋‍♀️ When the coins are in the wallet, they are stored on the blockchain (hot storage). Coins on the platform are held mostly in cold storage.
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Our infrastructure is located across ☁️ private clouds, replicated several times and backed up. We use extensive firewalls and load balancers to establish network security and the best accessibility.
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We hope this guide was helpful. If you still have questions contact Customer Support via live chat, over email or by phone.