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I tried to deposit/withdraw crypto and it doesn't work
I tried to deposit/withdraw crypto and it doesn't work

Learn about deposit/withdrawal issues

Support Team avatar
Written by Support Team
Updated over a week ago

If you're trying to deposit your account with crypto, please make sure that you have upgraded your account to Live and also verified your identity. This will allow you to remove any funding limits.

🕕 Keep in mind that crypto transaction processing varies and may take from 20 minutes to over 1 business day. If your crypto deposit has not been processed within 24 hours, please contact our customer support via [email protected].

All withdrawal requests are being processed within 24 business hours. Please note that if you do not have all your payment methods verified, your withdrawal request may be rejected or delayed. We would urge you to sure that all the payment methods used in NAGA are verified in order to avoid any delays.

👉🏻 Learn how to verify a payment method here.

💁🏼‍♀️ Related articles:
How long does a crypto deposit take?
How can I withdraw crypto?
How long does a crypto withdrawal take?

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