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I deposited funds and the amount that I received differs from what I sent
I deposited funds and the amount that I received differs from what I sent

Learn how to troubleshoot a situation when you deposit one sum, but receive a different one (bigger or smaller).

Support Team avatar
Written by Support Team
Updated over a week ago

There may be several reasons why your balance is less than the amount you deposited.


Here are the most common reasons:


1️⃣ Your payment provider that you used could have charged some extra fees/commissions on their side. Please contact them to clarify this.
2️⃣ Your bank is charging extra fees for international transactions.
3️⃣ If you deposited funds in different currency than the base currency of your account, your deposit amount will be subject to dynamic currency exchange conversion.

❗️Please remember: NAGA does not charge any fees or commissions on deposits.

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