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I cannot fund / deposit funds to my account
I cannot fund / deposit funds to my account

Learn how to troubleshoot your possible issues with deposits

Support Team avatar
Written by Support Team
Updated over a week ago

If you have troubles 💳 depositing your account, this may happen due to the following issues:

1️⃣ Bank restrictions or limits:

Make sure that your card can be used for online payments. A bank may impose restrictions on online payments or international transactions using cards. Contact your bank to remove this restriction and try to deposit funds into your account with the card again.

Check if there are any limits on your bank account. You may have reached your card limit (the maximum amount spent over a certain period), or have exceeded the maximum amount for a single transaction. Increase the limit, and then try to deposit funds in your account with a card again.

2️⃣ You have insufficient money on your credit card. Please check your card balance, and then try to deposit funds to your account with a card again.

3️⃣ Your deposit amount exceeds the limit for not verified clients.

🔵 Please make sure that you have upgraded your account to Live and also verified your identity. This will allow you to remove any funding limits.

🔵 Please note that there might be some limits for deposits/withdrawals for certain deposit methods. You can check the deposit limits here.

🔵 You can also choose other payment methods for depositing your account. We offer over 20 different depositing methods and are expanding them consistently. To check which funding methods are available to you go here.

🔴❗️Payments from a third party cannot be accepted. Therefore, you should use cards or bank accounts that belong to you and not to any friend or relative.

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