All Collections
I tried to withdraw, but I am not allowed
I tried to withdraw, but I am not allowed

Learn why you might be unable to withdraw

Support Team avatar
Written by Support Team
Updated over a week ago

All withdrawals are processed within 24 business hours 🕛. In case your withdrawal has not been processed after the 24-business-hours period, please check your email inbox for an email ✉️ from our Support Team.

There may be a few reasons why your withdrawal request has not been processed or was rejected:

1️⃣ You didn't provide us with all the needed verification documents

2️⃣ You requested a withdrawal to a third party

❗️Please note: The trading account holder has to be the recipient of the withdrawal, irrespective of the withdrawal method.

We strongly recommend you to keep all your documents and profile data up to date in order to avoid processing delays.

👉🏻 Please read this article about our withdrawal policies and limits.

Related articles👇🏻

Did this answer your question?