All withdrawals are processed by NAGA within 24 business hours. In case your withdrawal has not been processed after the 24-business-hours period, please check your email inbox for an email from our Support Team.

There may be few reasons why your withdrawal request has not been processed or was rejected:

  • You didn't provide us with all the needed verification documents
  • You do not have all payment methods verified
  • You requested a withdrawal to a third party

Please note:

The trading account holder has to be the recipient of the withdrawal, irrespective of the withdrawal method.

We strongly recommend you to keep all your documents and profile data to up to date in order to avoid processing delays.

We hope that with this article we’ve answered your question and that you’re now ready to dive into the NAGA ecosystem and take advantage of all its benefits!

If there are any more questions circling your mind, take a dive into our Help Center and explore our articles. If you can't find what you're looking for, don't hesitate to contact our Support team directly via email, live chat or phone call.

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