NAGA is required to verify all the accounts within its ecosystem. To do so, every user/account holder needs to submit its Proof of Identity and Proof of Residence. 

Your Proof of Identity is a clear, legible, colour copy of a valid government-issued identification document, such as your passport or ID card. Please note that in order to verify your Proof of Identity we will need both sides of all your official documentation.

In addition, your documentation must contain: 

  • Full Name
  • Date of Birth
  • Photograph
  • Valid Expiry Date

To upload your proof of identity, please login to your NAGA account, click on the Profile icon, select Profile and complete the steps. Alternatively you can send it to your Customer Support via email.

Kindly note that we will not accept covered details, edited copies, cropped documents, flashlight/any light reflection on the photo, or any black and white documents or driving license. Please ensure that the document is of an acceptable quality to avoid delaying the process of verification.

We hope that with this article we’ve answered your question and that you’re now ready to dive into the NAGA ecosystem and take advantage of all its benefits!

If there are any more questions circling your mind, take a dive into our Help Center and explore our articles. If you can't find what you're looking for, don't hesitate to contact our Support team directly via email, live chat or phone call.

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