In case you are unable to open a trade, the possible reasons might be the ones below:
- Not enough funds: Every trade has a minimum investment threshold. Make sure you have enough funds on your balance to be able to invest. To deposit more funds to your NAGA account, read this article.
- Wrong purchase currency: Make sure you have the correct trading pair, and the relevant cryptocurrency to perform an exchange. For example, if you are setting a buy order at the NGC/USD pair, make sure you have USD deposited in your account.
If none of the methods above have worked or if you are still experiencing problems with opening a trade, please do not hesitate to contact a member of our staff. We are happy to assist you in all matters. We are convinced that there is a solution for every request.