First of all we recommend to always check twice symbol by symbol the cryptocurrency address you are sending your funds to. 

If you sent funds to the wrong address via email, please immediately contact our support agent. 

If the funds were sent to the wrong cryptocurrency address unfortunately we cannot do anything to get them back if the transaction was confirmed and submitted by you.

The reason is the nature of blockchain. If the transaction is sent - it's sent and no one can change the address, the amount or any other details. 

We hope this guide was helpful. Read more articles in the Help Center. If you still have questions contact Support Center directly via [email protected] 

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