If you think your password is weak, we recommend resetting your password. If you think a third-party has access to your account, you should reset your password as soon as possible and contact a member of the NAGA Team to check for any changes and losses.


  • Please scan both sides of the credit card.

The scan should include the following data:

  • Full name of the cardholder.
  • The expiration date of the credit/debit card.
  • Signature of the credit/debit card (on the back side of the credit/debit card).

We recommend you to cover the following information:

  • The first 12 digits of the card number. 
  • The security code on the back side.


This mentioned information is general & is continuously changing as it depends mainly upon the regulations required by banks, 3rd parties and governments. For a detailed review of our terms & conditions and payment limitations please refer to the link below. 



  • Please send us a bank account holding proof document.

Requirements for the document:

  • Not older than 3 months.
  • A document where all account holders’ names and the full bank account number are visible.


  • Please note that all transfers must arrive in either EUR or USD currency to our bank account, in case of bank transfers.
  • If the currency of your trading account is different than the one of our recipient bank account, the rate for conversion is European Central Bank, the close of business from the previous business day. You can check the rates here.


Please contact our support team, we will inform and assist during the verification process.

  • Web-Widget: On the NAGA Trader website, you will find a contact button with the text HELP on the bottom, clicking on it allows you to quickly and easily create a ticket.
  • Online Support: Through the NAGA TRADER website, you can also start a Live Chat with the support Team, our support team is more than happy to assist you.
  • E-Mail Support: Of course, you can contact us also via E-Mail, after sending an email to [email protected] you will receive immediately a contact confirmation with your ticket number.
  • Phone Support: Our customer support team is always happy to talk to you in person. Just give us a call +49 40-4011-9222.

We hope this guide was helpful. Read more articles in the Help Center. If you still have questions contact Support Center directly via [email protected] 

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